We appreciate your interest in South Bay Food Company as your catering service provider. To ensure that we can provide the highest level of service to all our clients, we have established a cancellation policy that we would like to share with you.
When you book an event with us, we allocate resources and reserve staff to ensure that we can deliver the exceptional experience that our clients expect from us. This includes ensuring that we have the necessary inventory, equipment, and personnel available to cater your event. Therefore, we require a non-refundable deposit of $1500, in addition to a 50% payment towards the total cost of the event, to secure your event date. This policy is in place because we may have to turn down other events if we have a date booked for your party already.
We understand that unexpected circumstances may arise that may cause you to cancel your event. However, we must ensure that we have sufficient time to rebook the date if necessary. If you cancel your event more than 14 days before the scheduled date, we will credit your deposit and payment towards a future event. If you cancel your event less than 14 days before the scheduled date, your deposit and payment will be forfeited.
We hope that you appreciate the fairness of this policy, as it enables us to provide exceptional service to all of our clients. We value your business and look forward to the opportunity to work with you in the future.
Thank you for choosing South Bay Food Company as your catering service provider.